Welcome to the website of Sergio Leathers Pvt. Ltd.
At sergio-leathers.com, we understand that sometimes you may need to cancel an order. We strive to provide a hassle-free shopping experience, and we have developed the following cancellation policy to ensure customer satisfaction. Please read this policy carefully before placing an order.
1. Cancellation Timeframe
Customers can cancel an order within 4 hours of placing it. After this time period, the cancellation request may not be processed as the order may have already been shipped or entered the processing stage.
2. How to Cancel an Order
To cancel an order, customers should contact our customer support team as soon as possible. You can reach our support team by support@sergio-leathers.com or please call to (+91) 9500198361 & 044- 4767 0325/Whatsapp to (+91) 9500198361. Please provide your order number and any relevant details when contacting us for cancellation.
3. Cancellation Fees
We do not charge any cancellation fees if the cancellation request is made within the specified timeframe mentioned in 1. Cancellation Timeframe above.
However, if the cancellation request is made after the allowed time or if the order has already been shipped, a cancellation fee may apply. The fee will be determined on a case-by-case basis, considering factors such as shipping costs, processing fees, and restocking charges.
4. Refund Process
Upon successful cancellation of an order, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment processor.
5. Exceptions
Certain products or services may have specific cancellation policies due to their nature or customization. These exceptions will be clearly stated on the product/service page or during the checkout process. Please review the information provided before making a purchase.
6. Changes to the Cancellation Policy
sergio-leathers.com reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.